Privacy Policy
Last updated: November 2025.
Costello Production Group (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your information when you visit our website, contact us, or use our services.
1. Who We Are
Costello Production Group is an AV production company specialising in live, virtual, and hybrid event solutions.
Website: https://cpg.live
Email: enquiries@cpg.live
Registered Address: 38 Eton Wick Road, Eton Wick, Windsor, Berkshire, United Kingdom, SL4 6JL
We are the data controller responsible for your personal data.
2. Information We Collect
We may collect and process the following types of information:
a. Information you provide to us directly
- Name, company name, and job title
- Email address, phone number, and other contact details
- Project or event information you share via our contact forms or emails
- Billing and payment details (for clients)
b. Information collected automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited, time spent, and referral sources (via analytics tools such as Google Analytics)
c. Cookies
We use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can adjust your browser settings to refuse cookies, though some parts of the site may not function properly without them.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes or proposals.
- Deliver and manage AV production projects and services.
- Communicate with you regarding ongoing or future work.
- Maintain our business records and comply with legal obligations.
- Improve our website, marketing, and services through analytics.
We do not sell your data or share it with third parties for their marketing purposes.
4. Legal Bases for processing
We process your personal data under one or more of the following legal bases:
- Contract: To provide our services or respond to enquiries.
- Legitimate Interest: To operate and improve our businesses and services.
- Consent: When you opt into marketing or communications.
- Legal Obligation: To comply with laws and regulations.
5. How we store and protect your data
We take appropriate technical and organisational measures to secure your data, including encryption, secure storage, and access controls. Your data is stored on secure servers located in the UK or EU.
We retain personal data only as long as necessary for the purposes it was collected or as required by law.
We retain personal data only as long as necessary for the purposes it was collected or as required by law.
6. Sharing your information
We may share your information with:
- Trusted third-party service providers who assist in delivering our services (e.g., web hosting, email, and payment processors)
- Professional advisers such as accountants or legal representatives
- Authorities, if required by law
All third parties are required to respect your data and only use it for the agreed purposes.
7. Your rights
Under data protection laws, you have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Object to or restrict how we process your data
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at enquiries@cpg.live
8. Third-party links
Our website may include links to third-party websites (for example, social media or partner sites). We are not responsible for their privacy practices and encourage you to review their privacy policies.
9. Updates to this policy
We may update this privacy policy from time to time. The latest version will always be available at https://cpg.live/privacy-policy, with the “last updated” date shown at the top.
Contact us
If you have any questions about this policy or how we handle your data, please contact: